Privacy Policy

Last Updated: 19/02/2025

Welcome to DMR Plumbing & Heating. Your privacy is important to us, and we are committed to protecting any personal data you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.

1. Who We Are

DMR Plumbing & Heating is a trusted provider of plumbing and heating services, serving [insert service areas]. Our company was founded in 2013 by Daniel Roth and has since grown into a dedicated team of skilled professionals committed to excellent customer service.

For any questions about this Privacy Policy, you can contact us at:

Address: D M R Plumbing & Heating Ltd Westminster Industrial Estate Mold Road Gwersyllt WREXHAM LL11 4AF
Email: admin@dmrheating.com
Phone: 01978 721234

2. Information We Collect

We may collect and process the following personal information:

• Personal details: Name, email address, phone number, and postal address when you contact us or book a service.
• Payment information: If you make a payment for our services, we process your transaction securely via trusted third-party payment providers.
• Technical data: IP address, browser type, and other analytical data when you visit our website.
• Communication data: Any messages, enquiries, or feedback you provide via our contact forms or customer service channels.

3. How We Use Your Information

We use your personal data to:

• Process service requests and bookings.
• Respond to enquiries and customer support requests.
• Improve our website and services through analytics.
• Comply with legal and regulatory obligations.

We do not sell or rent your personal data to third parties.

4. Cookies and Website Tracking

Our website uses cookies to enhance user experience and analyse site traffic. You can accept or reject cookies via our cookie consent banner when you visit our site. For more details, see our [Cookie Policy].

5. Sharing Your Information

We may share your data with:

• Service providers who assist us in operating our business (e.g., payment processors, IT support).
• Legal authorities if required by law or to protect our rights.

All third-party service providers are required to protect your data and use it only for the agreed purpose.

6. Data Security

We take reasonable steps to protect your personal data from unauthorised access, loss, or misuse. However, no system is completely secure, so we cannot guarantee absolute security.

7. Your Rights

Under UK data protection laws, you have the right to:

• Request access to your personal data.
• Request correction of inaccurate information.
• Request deletion of your data (where legally applicable).
• Object to direct marketing.

To exercise your rights, contact us at admin@dmrheating.com.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

For any privacy-related enquiries, please contact us at admin@dmrheating.com.

DMR Plumbing & Heating
https://dmrheating.co.uk/ admin@dmrheating.com.