Your privacy is very important to us at DMR Plumbing & Heating.

From May 2018 we are required to update our privacy policy to make sure it adheres to the standards of the new GDPR guidelines. The purpose of this policy is to ensure you understand how we control, process, handle and protect your personal data while browsing or using our website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to stop viewing or using our website.

GDPR: What is it?

GDPR stands for General Data Protection Regulation. It’s a European privacy law designed to give EU citizens more control over their personal data. It aims to simplify the regulatory environment for business so both citizens and businesses in the European Union can fully benefit from the digital economy. Essentially, the law enhances your individual rights over your personal data, in a digital world.

Who does GDPR apply to?

• Any business or organisation operating within the EU
• Organizations involved in processing the personal data of EU citizens
• It affects all types of businesses industries and sectors.

What counts as personal data?

• Name
• Email address
• Bank details
• IP address
• Medical information
• Social media posts
• A photo
• Location details

How we collect your data

We collect personal data such as your name, email address, telephone number when you fill out and submit any of our contact forms on our website, email or call us directly.

How we store your data and keep it safe

We ensure the security of any personal data we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.


How we use your personal data

• We use your personal data to contact you with regard to any of the products or services that we offer.
• To follow up on a sales lead where you have already shown interest or submitted your details to us.
• To send you our latest news, promotions and information regarding our products and services.

We may use your name, email address, telephone number and address for the above purposes.

Who we share your data with

We will never sell or share your data with third parties or allow access to anyone outside of DMR Plumbing & Heating. However, we may pass your data to our trusted partners relating to any products or services discussed with you where appropriate.

Accessing your data

You are completely entitled to access the data we hold on you. To request your personal data, simply email us at dmrheating@gmail.com.

Retention of your data
We keep your data for as long as required so that we can to provide you with the products and services you have requested. We may also retain your data to comply with other law or to support a claim or defence in court.

Deleting or updating your data

We are obligated by GDPR guidelines to dispose of the personal data that we hold on you. Likewise, we are also required to update your personal data as and when requested. To request us to delete or update your personal data, simply email us at dmrheating@gmail.com.

Collecting new data

When you enter your personal data into our contact or sign up forms on our website, we will specifically tell you what we are collecting your data for. Look out for the mandatory checkboxes. These are a requirement any time you fill in a form.

The reasons for collecting and storing your data are outlined in the ‘How we use your data’ and ‘How we store your data and keep it safe’ sections.

Alter the way we use your data

If you have previously given your consent for us to store or use your data in a certain way, you have the right to amend this. Simply email us at dmrheating@gmail.com and we will adjust the way we use your data accordingly.

In case of a data breach

In the very unlikely event of a data or security breach involving your personal data, we will inform you within the GDPR guideline of 24 hours. If this ever did happen, we’d hope to let you know much sooner.

Our social media accounts

We have social media accounts on the following platforms: Facebook, Instagram, Twitter, Google and LinkedIn. If we ever use anything that could identify you on our social media accounts (such as names, photos or reviews), we will always get full, explicit consent and you have the right to decline or ask us to remove such content in the future.

Links to external websites

From time to time, our website may provide links to external websites. We have no control over these websites and are not responsible for their content. Our privacy policy does not extend to your use of external websites. Please ensure you read the privacy policy of other websites before using them.

Cookie policy

What are cookies?

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. Cookies help us provide you with a better website experience.

How we use cookies

Our website uses cookies. When you first visit our website, we ask you whether you are happy for us to use cookies. We use cookies to track how you use our website. A cookie does not give access to your computer or any information about you, other than the data you choose to share with us.

Disabling cookies

You can disable cookies by editing your browser settings however it is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
The cookies we set

Contact forms related cookies: When you submit your personal data to us through a form on our website, cookies may be set to remember your user details for future correspondence.

Email newsletters related cookies: Our website offers newsletter or email subscription services. Cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

Survey related cookies: From time to time we may offer surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

Third party cookies: We also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site:

• Google Analytics: Our website uses Google Analytics. It allows us to track and compile anonymous visitor statistics. The information collected ranges from simple traffic volume, the type of browser you are viewing our website with to how long you spend on the site and the pages that you visit. For more information on Google Analytics cookies, please visit their website.

• Google AdSense: From time to time we may also use Google’s AdSense service which helps to serve more relevant ads and limit the number of times that a given ad is shown to you. For more information on Google AdSense cookies, please visit their website.

• Social Media: Our website uses social media icons, buttons and plugins. They allow you to connect with our social media platforms. For these to work the following social media sites Facebook, Instagram, Twitter, Google and LinkedIn will set cookies through our site which may be used to enhance your profile on their website or contribute to the data they hold for various purposes outlined in their own privacy policy.

Changes to this privacy policy

We may update our privacy policy from time to time as necessary. Any changes we make will be immediately posted on our website and you are deemed to have accepted the terms of the privacy policy on your first use of the website following the alterations.

Do you have any questions?

If you have any questions about our privacy policy or you’re unsure of your rights on how we use or store your personal data please don’t hesitate to email us at dmrheating@gmail.com.